Frequently Asked Questions

RamaulMart delivers groceries and daily essentials within 15 minutes across Ramaul, Siraha Bazar, and nearby localities. Our dedicated local fulfillment centers and delivery riders ensure your items reach your doorstep fast and fresh.

We currently provide ultra-fast 15-40 minute delivery across Ramaul Chowk, Siraha surrounding areas in Siraha District, Madhesh Province. We are continuously expanding to new nearby communities.

There is no strict minimum order limit on RamaulMart! You can order single daily essentials or full monthly grocery baskets. Free or discounted delivery applies automatically on qualifying order thresholds shown at checkout.

Once your order is confirmed, you can track your delivery in real-time on our website via the Track Order page or directly inside the RamaulMart Android App. You will see rider assignment, packing, out-for-delivery status, and estimated arrival time.

Yes! Cash on Delivery (COD) is 100% supported with zero additional surcharge. You can pay cash directly to the delivery rider once you receive and inspect your items.

We accept all major Nepali digital payment methods including eSewa, Khalti, Fonepay QR scan, and direct Mobile Banking transfers. You can pay online at checkout or scan the rider's Fonepay QR upon arrival.

Yes. All digital transactions are processed through encrypted payment gateways (Fonepay / eSewa / Khalti) compliant with national banking security standards. We never store your payment credentials or bank details.

We partner directly with local farmers in Madhesh Province and trusted regional distributors. Produce is sourced fresh every morning, hand-sorted for grade-A quality, and stored in clean, climate-appropriate fulfillment hubs.

RamaulMart offers over 1,000+ daily essentials across 8+ major categories: Fresh Fruits & Vegetables, Dairy, Bread & Eggs, Atta, Rice, Oil & Dals, Instant Snacks & Noodles, Beverages & Cold Drinks, Chocolates & Sweets, Personal Care, Baby Care, and Household Cleaning Supplies.

Yes! We offer highly competitive market rates and frequent flash sales, seasonal discounts, and combo deals that make shopping online cheaper and far more convenient than traditional physical market visits.

We offer a 100% No-Questions-Asked Replacement and Refund Guarantee! If any item arrives damaged or unsatisfactory, simply contact us via in-app support or email [email protected] within 24 hours for an immediate replacement or refund.

For digital payments (eSewa / Khalti / Fonepay), refunds are processed to your original payment method within 1 to 24 hours. For Cash on Delivery orders, refunds are provided via instant store credit or direct bank transfer.

You can cancel your order free of charge before it is dispatched for delivery directly from the Order Details screen or by contacting our support helpline.

RamaulMart operates 7 days a week (Sunday through Saturday) from 10:00 AM to 11:59 PM every day. Orders placed during these hours are dispatched immediately for 15-minute delivery.

Yes! You can download the official RamaulMart Android App from the Google Play Store for faster ordering, exclusive app coupons, and live GPS rider tracking.

Our local customer care team in Ramaul is ready to assist you every day from 10:00 AM to 11:59 PM. You can reach us via in-app live chat, email at [email protected], or visit our local fulfillment center at Ramaul Chowk, Siraha.